A woman who had an account for forty years in her local Credit Union was not allowed to change euro cash to sterling at her local branch recently, because she did not have identification with her.

While an elderly man with a local bank account for years, attempted to add his son’s name to his bank account after his wife died, but was denied the service because he could not produce a passport or valid driving license. The man had never travelled and had stopped driving some years ago.

These are just two of the many problems ordinary account holders are having trying to use financial services, according to the Cathaoirleach of Castlebar Municipal District, and the Chairman of the Consumers’ Association of Ireland,  Michael Kilcoyne.

The Cathaoirleach has called on the Department of Finance and the Central Bank to investigate the legislation introduced to prevent money laundering, that is now directly impacting on the financial services available to loyal customers.

He has been giving Midwest News Editor Teresa O’Malley more details on these particular cases….

 

 

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