• An elderly woman has been left without a phone landline for eight days now and she depends on the landline for her home security pendant and according to the Cathaoirleach of Castlebar Municipal District Michael Kilcoyne the service being provided by Eir, in a case like this is not good enough.

    He told Midwest News this morning that the present coronavirus pandemic already has many people anxious, and an elderly woman living on her own should be able to get a vital service like her landline restored more efficiently, rather than adding to her stress.

    Midwest News has contacted Eir  and a spokesperson says the company will investigate the matter.

  • An Erris Councillor says the way in which customer issues are dealt with by Eir is crazy.  

    Fine Gael Cllr Gerry Coyle was speaking after highlighting the case of a 93-year-old woman is his area, who has been without a phone for two weeks. The phone is also connected the lady’s panic pendulum.

    There is no mobile coverage in the woman’s house, so Cllr Coyle took it upon himself to call Eir on the woman’s behalf, with her permission, to report the fault.

    Cllr Coyle was told he could not report the fault on the woman’s behalf, and she would have to call herself.

    He says it would have meant taking the woman out of her home, to bring her to an area where there is mobile coverage, to call them herself.