Irish Rail

  • Irish Rail says lunchtime train services between Mayo and Dublin are operating as scheduled, following delays to services this morning.

    There were delays of between 30 and 45 minutes earlier on all services to and from Heuston Station in Dublin -  due to signal cable vandalism between Sallins and Newbridge.

    The signalling has since been restored, and Irish Rail says trains are now running as scheduled.

     

     

     

  • Ballina, Castlebar, Claremorris and Ballyhaunis train stations look set to be completely automated, with no staff at the stations processing tickets, from March of this year. That’s according to Mayo Fianna Fail deputy Lisa Chambers.

    The deputy believes that this will impact negatively on many train users and she has written to Iarnrod Eireann to clarify its plans and is strongly opposing any such development.

    Deputy Chambers says that from March of this year, the ticket machines used by staff to sell train tickets in the stations will become obsolete and will not be replaced. Rail passengers will have to purchase tickets on line or at the self service ticket machines at the stations.

    In county Mayo she has been told that Westport train station is the only train station in the county that will get a new machine.

    If this happens she argues, than staff at the stations without a facility to sell tickets directly to customers, will become redundant and will be transferred to other locations.

    In a statement to Midwest News a spokesperson for Irish Rail says:

    We have stated previously and publically, including briefings of elected representatives, that we do plan to change the way we provide customer service, both on-board and in stations, to reflect changing customer requirements. 

    Traditional booking office ticket purchases today represent only 13% of total revenue, and are reducing – 87% of our revenue across all networks is now generated through ticket vending machines, online booking, and other automated channels.

    However, customers still want and require customer service assistance for their journey, particularly on board longer-distance services where many trains are currently driver-only.  This can result in people having customer service personnel available for the 5 minutes they are in the station, but not three hours they’re on the train.

    To meet this need, Iarnród Éireann is planning to improve its customer services to ensure more customers receive the support and service required as routine ticketing becomes more automated.

    This will mean:

    • An increase in on-board staffing, to provide on-board customer service officers on Intercity services, helping customers with boarding, seat reservations, and customer service information
    • Station staffing re-focused to provide customer service and assistance in the station area, with a mix of manned and self-service stations reflecting customer demand and usage patterns
    • Equipping on-board and station staff with enhanced information and support to assist customers

    On-board Customer Service Officer deployment has begun.  We do anticipate that there will be changes in stations during 2019, which will include stations with full ticket sales, some stations having customer service staff for customer assistance, with ticketing through automated channels, and some stations becoming unmanned.

    However, final details of these changes have not yet been confirmed including timescales, and we will engage with employees and our customers to outline these changes nationwide, including in Mayo.

    The changes in customer service will mean that customers will have continuous access to customer service support on Intercity services, including assistance for customers with mobility and sensory impairments; better service information; better delivery of seat reservations; and a deterrent to anti-social behaviour.

     

  • Irish Rail have confirmed to Midwest News that there was a delay on the Hesuton to Westport service this morning due to a mechanical issue which occurred at Roscommon.

    The 7.35am train to Westport was due to arrive at 10.55am but is now expected to arrive at 11.55am.

  • There were delays today on both the 7.35am Heuston to Westport service and the 9.45am Westport to Hesuton service.

    This was as a result of a motorist driving through a barrier on the Castlerea to Ballyhaunis line.

    No one was injured in the incident.

    However, there was significant delay as repairs had to be carried out to the barrier.

    Full service has since resumed.


  • There's delays of between 30 and 45 minutes on services to and from Heuston Station in Dublin.

    It's due to signal cable vandalism between Sallins and Newbridge.

    Irish Rail says delays will continue throughout the morning peak.

     

  • Irish Rail have announced extra services on the Westport-Dublin line this Sunday, as Mayo football fans make their way to Croke Park for the Allianz National Football League Division One final between Mayo and Kerry.

    An additional morning train will leave Westport at 8.20am on Sunday morning, serving Castlebar, Claremorris and Ballyhaunis, and an additional evening train will leave Heuston Station in Dublin at 7.20pm Sunday evening, after the match which has a 4pm throw-in.

     

     

  • Irish Rail is advising those travelling to Dublin for the Pope's visit next month that train seats must be booked in advance.

    There will be no access to trains on Sunday 26th August without a ticket or reservation.

    Irish Rail says train tickets will not be available for sale on Sunday 26th August, and only passengers with tickets or reservations will be allowed access the Intercity trains.

    This applies to regular services and extra trains which will operate on a number of routes, including the Mayo, Galway and Sligo rail lines.

    Train passengers must travel on the train they book - due to high demand, there is no flexibilty to change to other services.

    Trains on that date will have unallocated seating, and passengers should take any available seat.

    Up to half a million people will travel to Phoenix Park where the Pope will celebrate Mass on 26th August, following a brief visit to Knock Shrine.

    Irish Rail says this is the large single event the country has hosted since Pope John Paul II visited in 1979, and customers need to book intercity trains in advance to ensure all can travel to the event in comfort.

    Iarnrod Eireann says there are also limited services from Westport, Ballina and Athlone to Claremorris for the Knock Shrine event on the same date - including a bus transfer to and from Knock.

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    Irish Rail is advising people travelling by train to see Pope Francis in Knock that seats must be booked in advance.

    Extra train services will operate on Sunday week next from Westport, Ballina and Athlone to Claremorris train station with a free bus transfer to and from Knock Shrine.

    Meanwhile, people travelling to see Pope Francis in the Phoenix Park in Dublin are being advised to book their tickets quickly as some services are already sold out.

    One train is already sold out on the Westport to Dublin line and one train on the Galway to Dublin line, and intending passengers are advised there's limited availability on other services, which should be booked as soon as possible.

    There's still availability on the Sligo-Dublin service also.

    Trains from Kerry and Waterford are already sold out

    Irish Rail says advance booking is mandatory for all Intercity trains and no tickets will be available on the day.

  • Irish Rail have announced additional services on the Sligo-Dublin route from the 9th December, due to increased demand.

    From Mondays to Fridays, an additional service will be provided from Connolly Station to Sligo, with trains leaving Connolly at 6.55 am and 9.05 am  - replacing the existing service at 8am.

    On Saturdays, the morning train from Connolly station to Sligo will depart at 9.05 instead of the current time 8am departure time.

    An additional service is also being added on the Sligo to Connolly line 6 days per week.

    Trains will depart Sligo at 4.55 pm on weekdays and 5pm on Saturdays, and again at 7 pm - replacing the current 6pm service.

    These are in addition to the other scheduled services between Sligo and Connolly.

    Irish Rail is inviting submissions by this Thursday on the proposed changes, will be introduced on 9th December, subject to the approval of the National Transport Authority.

     

  • Irish Rail is banning people from drinking alcohol on some of its routes from next week.

    The ban will come into effect from Friday October 12th, and will be enforced every Friday, following regular reports of anti-social behaviour.

    It will affect the Heuston to Galway routes departing at 11:25am, 1:25pm and 3:35pm; as well as the 2:45pm train from Heuston to Westport.

  • Rail services are resuming today across the country.

    It's after they were shut for Christmas Day and St. Stephen's Day.

    Intercity services will operate to a weekday service with some changes and cancellations.

  • Rail services to Mayo, Galway and Sligo are among those under threat unless Irish Rail receives a 460 million euro cash injection.

    That’s according to a front page story this morning in the Irish Independent.

    The Government has been warned that Intercity services face being cut, unless a massive investment is sanctioned to compensate for years of under-funding.

  • A Roscommon Senator is calling for increased train services on the Dublin-Westport line - in particular a later evening service.

    Fine Gael Senator Maura Hopkins says the last train leaving Dublin for Westport each evening is at 6.15pm, which can pose a problem for people commuting to Dublin for work.

    She's comparing this service with the Cork route, where the last train leaving Heuston Station for Cork is 9pm at night.

    The Roscommon Senator claims it's up to the travelling public to contact Irish Rail at This email address is being protected from spambots. You need JavaScript enabled to view it. to highlight their requirement for improved services.